Terms and Conditions

Last Updated: February 19, 2026

These Terms and Conditions ("Terms") govern your access to and use of fernandacrowe.com and quiz.fernandacrowe.com (the "Sites") and the purchase of digital products offered by Fernanda Crowe Consulting ("we," "us," or "our").

By accessing our Sites or purchasing our products, you agree to be bound by these Terms. If you do not agree, do not use our Sites or purchase our products.

1. Products and Services

Digital Products

We offer pre-trained AI marketing agent blueprints and related digital products, including but not limited to:

  • Taylor (CMO Strategy Agent)

  • Riley (Email Marketing Flow Architect)

  • Sasha (Social Content Agent)

  • Morgan (Conversion Optimization Agent)

All products are delivered digitally via email as downloadable files following purchase confirmation.

Product Descriptions

We strive to ensure product descriptions are accurate. However, we do not warrant that descriptions, features, or other content are error-free, complete, or current. Product specifications may be updated without notice.

2. License and Usage Rights

Single-User License

Upon purchase, you are granted a non-exclusive, non-transferable, limited license to use our digital products for your own business purposes only. This license is personal to you or your organization.

Prohibited Uses

You may NOT:

  • Resell, redistribute, or commercialize our products in any form

  • Share download links, files, or access with individuals outside your organization

  • Publicly post, upload, or make our products available to third parties

  • Claim our products or methodologies as your own work

  • Reverse engineer, decompile, or attempt to extract proprietary information

  • Use our products to create competing products or services

Enforcement

We actively monitor for unauthorized distribution and use of our products. If we discover that you have violated these usage restrictions:

Your license will be immediately terminated

You will be required to delete all copies of our products

We may pursue legal action to protect our intellectual property rights

We will report violations to relevant platforms and authorities as appropriate

You may be liable for damages, including our legal costs

If you are unsure whether a particular use is permitted, contact us before proceeding.

3. Purchases and Payment

Pricing

All prices are listed in USD and are subject to change without notice. The price charged will be the price displayed at the time of purchase.

Payment Processing

Payments are processed through Stan Store and other third-party payment processors. By making a purchase, you agree to their respective terms of service and privacy policies.

Taxes

You are responsible for any applicable taxes, duties, or fees related to your purchase based on your location.

4. Delivery

Digital products are delivered via email to the address provided at checkout, typically within 24 hours of purchase confirmation. It is your responsibility to:

Provide a valid email address

Check spam/junk folders if delivery is delayed

Download and securely store your purchase promptly

If you do not receive your product within 48 hours, contact us at [YOUR EMAIL ADDRESS].

5. Refund Policy

Due to the digital nature of our products and immediate access upon purchase, all sales are final. We do not offer refunds, exchanges, or cancellations after you have received your download link.

Exceptions

We may consider refunds on a case-by-case basis only if:

  • You received a corrupted file that cannot be accessed (and we cannot provide a working replacement)

  • You were charged incorrectly due to a technical error

  • The product delivered is materially different from what was described at the time of purchase

Refund requests must be submitted within 2 days of purchase and will be evaluated at our sole discretion.

6. Intellectual Property Rights

All content on our Sites and within our products, including but not limited to text, graphics, logos, frameworks, methodologies, and software, is the property of Fernanda Crowe Consulting and is protected by copyright, trademark, and other intellectual property laws.

Our products contain proprietary methodologies developed over 6+ years and $2.4M+ in proven client revenue data. This intellectual property is protected and unauthorized use is prohibited.

7. Disclaimers and Limitations of Liability

Results Disclaimer

Our products are educational tools and strategic frameworks. While we share case studies and results from our client work, we do not guarantee specific results or outcomes. Your results will depend on numerous factors including your business model, market conditions, implementation, and effort.

AI Technology Disclaimer

Our products involve AI-powered tools that rely on third-party platforms (ChatGPT, Claude, Gemini). These platforms may change their features, pricing, or availability. We are not responsible for changes to third-party AI platforms that may affect product functionality.

No Warranties

Our products are provided "as is" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

Limitation of Liability

To the maximum extent permitted by law, Fernanda Crowe Consulting shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

  • Your use or inability to use our products

  • Any unauthorized access to or use of our servers

  • Any bugs, viruses, or similar harmful components

  • Any errors or omissions in product content

  • Results or lack thereof from implementing our products

Our total liability shall not exceed the amount you paid for the product in question.

8. Indemnification

You agree to indemnify, defend, and hold harmless Fernanda Crowe Consulting, its affiliates, and service providers from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

  • Your violation of these Terms

  • Your violation of any rights of another party

  • Your use or misuse of our products

  • Any unauthorized distribution or resale of our products

9. Account Security

If you create an account on our Sites, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately of any unauthorized access or security breach.

10. User Conduct

When using our Sites, you agree not to:

  • Use the Sites for any illegal purpose

  • Attempt to gain unauthorized access to any part of the Sites

  • Interfere with the proper functioning of the Sites

  • Collect or harvest any personally identifiable information from the Sites

  • Impersonate any person or entity

  • Upload malicious code or viruses

11. Third-Party Links and Services

Our Sites may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of service of any third-party sites. Your interactions with third-party sites are governed by their own terms and policies.

12. Email Communications

By providing your email address, you consent to receive:

  • Transactional emails related to your purchase

  • Product updates and support communications

  • Marketing communications (which you can opt out of at any time)

You can unsubscribe from marketing emails using the link provided in each email, but you cannot opt out of transactional communications related to your purchases.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Sites with an updated "Last Updated" date. Your continued use of the Sites or products after changes are posted constitutes acceptance of the modified Terms.

Material changes affecting existing purchases will not retroactively diminish your rights to products you have already purchased.

14. Termination

We reserve the right to terminate or suspend your access to our Sites or revoke your product license at our sole discretion, without notice, for conduct that we believe:

  • Violates these Terms

  • Is harmful to other users, us, or third parties

  • Violates applicable law

Upon termination, your license to use our products immediately ceases, and you must delete all copies.

15. Governing Law and Dispute Resolution

Governing Law

These Terms are governed by the laws of the State of California, United States, without regard to its conflict of law provisions.

Dispute Resolution

Any dispute arising from these Terms or your use of our Sites or products shall be resolved through binding arbitration in San Diego County, California, in accordance with the rules of the American Arbitration Association.

You waive any right to participate in a class action lawsuit or class-wide arbitration.

Exceptions

Either party may seek injunctive relief in court for intellectual property violations or unauthorized use of products without first engaging in arbitration.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Fernanda Crowe Consulting regarding your use of our Sites and products, and supersede all prior agreements and understandings.

18. Contact Information

If you have questions about these Terms or need to report a violation, contact us at:

Fernanda Crowe Consulting

Email: support @ fernandacrowe.com

Website: fernandacrowe.com

For License Violations: If you become aware of unauthorized distribution or use of our products, please report it to us immediately at the email above.

19. Acknowledgment

By purchasing our products or using our Sites, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.